GENERAL ENQUIRIES
- Is it required to use a sensor with the Gogogate2 system?
Except in the USA*, a sensor is not needed in order to use the Gogogate2 device. However, if you do not have a sensor, you will not be able to know if a garage door is open/closed, receive status/temperature alerts or trace garage activity in a built-in calendar.
The Gogogate Team strongly recommends getting a compatible sensor to fully enjoy the Gogogate2 system.
*Gogogate2 is compliant with UL325 regulations. See legal notice: Please make sure your garage door is closed before you start installation. The Gogogate product and our door sensors are meant to be used with garage door openers equipped with photoelectric safety sensors (manufactured after 1993). These sensors are normally found at the bottom of your garage door and avoid accidental closing of your garage door if an object or person is on the path of the door.)
- Can I control the Gogogate2 when I am not at home?
Yes! With Gogogate2 you can operate your garage door or gate remotely from anywhere. However, please make sure the free REMOTE ACCESS feature is enabled.
Note that Gogogate2 can be used remotely from a Smartphone using the Gogogate2 app and having internet connection (3G or 4G-LTE). You can also control the device from any web browser (Tablet, Laptot or PC) using the following address: https://xxxxxxxxxx.my-gogogate.com (replace xxxxxxxxxx by the Gogogate2 UDI*).
*UDI: Unique Device Identifier is a 10 characters long identifier unique to your Gogogate2 device.
- Can I get my garage door to automatically open or close?
- Is the Gogogate2 device compatible with HomeKit?
Gogogate2 is NOT compatible with Apple Home Kit for the moment.
- Are the Gogogate2 sensors compatible with Gogogate1?
Both the GGG2-TWS and GGG2-WDS sensors are NOT compatible with the Gogogate1 device.
- Where can I find my Gogogate2 AUTHENTICATION CODE ?
The authentication code of your Gogogate2 device is found in the user manual included in the product packaging.
In case you do not have the authentication code, please contact our support team at support@gogogate.com to get a new code.
- If I have a new Gogogate2 device, can I transfer my old Plugin to my new device?
Transferring a plugin license to a new Gogogate2 is not possible as every license is assigned to a specific device.
In case you need to transfer your old plugin to the new device, please contact our support team at support@gogogate.com and send your old Plugin code or your old device UDI and they will issue a new plugin code for you.
